Call Centre Manager at a Hospitality Company in Vientiane

Call Centre Manager at a Hospitality Company in Vientiane

• Responsible for leading and optimizing a team, ensuring efficient operations, high performance, and exceptional customer satisfaction.
• Up to 20,000,000 LAK and other allowances

The Role

Excellent opportunity for a well-experienced call centre manager who is looking for a challenging and rewarding career. Our client is looking for a seasoned individual to join their team in Laos.

About the Company

Our client is a successful organization in the market which will allow your career as Call Centre Manager to grow together with the organization.

Description

• Implement and oversee metrics and KPIs for assessing individual and team performance.
• Lead and manage a call center team, providing guidance and support to ensure performance targets are met.
• Create and deliver training programs to improve agent skills, product knowledge, and customer service.
• Monitor customer feedback, resolve escalated issues, and implement strategies to improve service processes. Enhance overall customer experience within the call centre.

Requirements

• At least 8 years of experience in a customer service industry and at least 3 years of experience in management level
• Bachelor’s degree holder and other related qualification will be advantaged
• Native Laotian and Business English is a must.
• Has good experience in people management, and good communication skills.

Benefits

Basic salary and other allowances

Career Growth Opportunities

Along with the development of company’s business, there are a lot of ambitious growth plans to become an expert in your field.

For more information contact May Pwint Phyu on Whatsapp @MayPwintPhyu.