Customer Service Manager at a Telecom Industry in Vientiane, Laos

Job Description

Customer Service Manager at a Telecom Industry in Vientiane, Laos

• Responsible for delivering exceptional service experiences, resolving customer issues efficiently, and driving team performance to exceed customer satisfaction goals
• Up to 30,000,000 LAK and other allowances

The Role

Excellent opportunity for Well-experienced Customer Service Manager who is looking for a challenging and rewarding career. Our client is looking for a seasoned individual to join their team in Vientiane

About the Company

Our client is One of the Leading Telecom Companies which collaborates with the most ambitious partners and people, offering their most efficient service to their customers in Lao Market

Description

• Manage, mentor, and motivate a team of customer service representatives
• Provide guidance and training to team members, ensuring they are equipped to deliver excellent customer service
• Oversee all customer inquiries, complaints, and escalations, ensuring timely and effective resolution
• Handle complex customer issues and provide support to team members in resolving challenging cases
• Develop and optimize customer service processes to enhance efficiency and effectiveness

Requirements

• At least 5 years of experience in related industry and at least 3 years of experience in management level
• Bachelor’s degree holder and other related qualification will be advantaged
• Business English is a must

Benefits

Attractive Allowances

Career Growth Opportunities

A prospering organization that gives emphasis on nurturing individual needs and growing specific skills to be the best in their business sector

For more information, contact Khin Yadanar Win on Whatsapp: +959 795 822 752