Call Center Manager at an Ecommerce Industry in Vientiane

Job Description

Call Center Manager at an Ecommerce Industry in Vientiane

• Responsible for managing call center operations, ensuring exceptional customer service, and optimizing performance metrics
• Up to 20,000,000 LAK and other allowances

The Role

Excellent opportunity for Well-experienced Call Center Manager who is looking for a challenging and rewarding career. Our client is looking for a seasoned individual to join their team in Vientiane

About the Company

Our client is a Successful Ecommerce Company with High Market Position which will allow your career as Call Center Manager to grow together with the organization

Description

• Develop and implement efficient and effective processes to enhance productivity and customer satisfaction
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies accordingly
• Ensure a positive and seamless customer experience by resolving escalated issues and addressing customer concerns promptly
• Collaborate with cross-functional teams, including marketing, sales, and logistics, to align customer support with overall business objectives

Requirements

• At least 5 years of experience in related industry and at least 3 years of experience in management level
• Bachelor’s degree holder and other related qualification will be advantaged
• Business English is a must
• Must have knowledge of management principles and familiarity with company products, services, and policies

Benefits

Attractive Allowances

Career Growth Opportunities

Pathway for honing strategic leadership skills and involvement in organizational decision-making processes

For more information contact Khin Yadanar Win on Whatsapp at +959 795 822 752