After-Sales Manager at a Leading Automotive company in Vientiane

Job Description

After-Sales Manager at a Leading Automotive company in Vientiane

• Lead nationwide after-sales operations, service center performance, and customer satisfaction for a leading international automotive brand
• Up to 45,000,000 LAK plus benefits

The Role

This is an outstanding opportunity for an experienced automotive after-sales professional to lead nationwide service operations. You will oversee service centers, warranty management, spare parts, and customer experience while driving operational excellence, profitability, and continuous improvement across the dealer network

About the Company

Our client is a globally recognized automotive company with a growing presence in Laos, representing internationally renowned passenger, commercial, and electric vehicle brands. The organization offers excellent career development opportunities and is committed to delivering world-class customer service through its expanding dealer and service network

Description

• Develop and execute after-sales strategies, budgets, and performance targets to maximize service revenue and customer satisfaction
• Manage nationwide service center operations, ensuring consistent service standards across all branches
• Oversee vehicle maintenance, repair quality, warranty administration, spare parts operations, and customer support
• Monitor branch performance and implement improvement plans to enhance efficiency, profitability, and customer experience
• Ensure repairs are completed in accordance with manufacturer technical standards and quality requirements
• Manage warranty claims, coordinate with manufacturers, and ensure accurate documentation and timely claim processing
• Optimize spare parts inventory, forecasting, and distribution to improve parts availability and reduce customer waiting times
• Lead customer complaint resolution and implement preventive measures to improve service quality and customer retention
• Develop initiatives to increase workshop utilization, after-sales revenue, maintenance packages, and customer loyalty programs
• Support the expansion and continuous improvement of the nationwide service network through audits, operational standards, and performance reviews
• Lead, coach, and develop service managers, technicians, advisors, and spare parts teams to build a high-performing organization
• Ensure full compliance with health, safety, environmental, and manufacturer standards across all service facilities

Requirements

• Bachelor's degree in Automotive Engineering, Mechanical Engineering, Business Administration, or a related field
• Minimum 5 years of experience in automotive after-sales operations with at least 2–3 years in a leadership position
• Strong background in service center management, warranty administration, spare parts operations, and customer service
• Solid technical knowledge of automotive systems, diagnostics, maintenance, and repair processes
• Experience working with commercial vehicles or electric vehicles is an added advantage
• Proven ability to improve service performance, customer satisfaction, and after-sales profitability
• Strong leadership, analytical, negotiation, and problem-solving skills
• Proficient in Microsoft Office applications and performance reporting
• Valid driver's license with willingness to travel regularly throughout Laos
• Good communication skills in Lao; English or other regional languages are an advantage

Benefits

Other allowances

Career Growth Opportunities

Exposure to international automotive service standards